Privacy Policy for TeleAssistau
TeleAssistau (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit https://teleassistau.com/ (the “Site”) or contact us for support. We are an independent technical support provider and are not affiliated with NBN Co or any government agency.
1) Information We Collect
- Information you provide — e.g., name, email address, phone number, and any details you include when you contact us.
- Usage & device data — IP address, browser type, pages viewed, and timestamps, collected to operate and secure the Site.
- Cookies & similar tech — small files that help us remember preferences and understand how the Site is used. See “Cookies” below.
- From service providers — limited information from vendors that host our website or provide analytics, strictly to run the Site.
2) How We Use Information
- Respond to your enquiries and provide technical support.
- Operate, maintain, and improve the Site and our services.
- Protect against, investigate, and deter fraudulent or unauthorized activity.
- Comply with legal obligations and enforce our terms.
3) Legal Bases (EEA/UK)
If you are in the EEA/UK, we process personal data under these legal bases: (a) performance of a contract (support you request), (b) our legitimate interests (to run and secure our Site), and (c) compliance with legal obligations. Where required, we will ask for consent (e.g., certain cookies).
4) Sharing of Information
- Service providers that host our Site, provide analytics, security, or email services (they may only use data to perform services for us).
- Legal & safety when required by law or to protect our rights, users, or the public.
- We do not sell your personal information.
5) Data Retention
We keep personal information only as long as needed for the purposes above, and as required by applicable laws. When no longer needed, we delete or anonymize it.
6) Security
We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
7) Your Choices
- Cookies: You can set your browser to refuse or delete cookies. Some features may not work properly without them.
- Marketing: We do not send marketing messages unless you ask us to. You may opt out at any time.
8) Your Rights
- EEA/UK (GDPR): You can request access, correction, deletion, restriction, portability, or object to certain processing.
- Australia: You may request access and correction under the Privacy Act 1988 (Cth). You can also complain to the OAIC if unsatisfied.
- California (CCPA/CPRA): California residents may request to know, correct, or delete personal information, and may opt out of “selling” or “sharing” (we do not sell).
9) International Transfers
We may store or process information in countries other than where you live (e.g., where our service providers operate). We take steps to protect your information consistent with this Policy.
10) Cookies & Analytics
We use essential cookies to run the Site and may use analytics cookies to understand usage trends. You can manage cookies in your browser settings. If we use analytics, it is configured to minimize personal data (e.g., IP truncation where available).
11) Third-Party Links
Our Site may link to external websites. Their privacy practices are not controlled by us; we encourage you to review their policies.
12) Children’s Privacy
Our services are not directed to individuals under 13. If you believe a child has provided personal information, contact us and we’ll delete it.
13) Changes to This Policy
We may update this Privacy Policy. The “Effective date” above shows when it was last revised. Material changes will be posted on this page.
14) Contact Us
TeleAssistau
Address: 32 Brickfield Avenue, NSW 4300, Australia.
Email: support@teleassistau.com
Website: teleassistau.com